Technical Support

If something is wrong with your PC or your laptop you will need to contact Technical Support.

If your problem is with the CCMDB.accdb, check Troubleshooting for steps you can take to fix the problem yourself.

Call the helpdesk if...

For the following problems, call the p:EHealth ServiceDesk:

• logging on to your computer
• accessing the Regional Server
• problems with Pointsec, the encryption software on the laptops
• PC or laptop hardware problems (eg not starting properly, smoking, melting into a smoldering blob)
• Firefox problems (eHealth does not support FireFox on Window 10 computers.)
• Google Chrome is used on Window 10 computers (not FireFox).

Call CCMDB Tech support if...

For all other problems email p:Tina Tenbergen and p:Herman Aubel. In their email they will reply-to-all so they both know whether a call has been addressed yet or not. If eHealth offers help with the following, suggest they contact p:Tina Tenbergen and p:Herman Aubel since a lot of these things get modified automatically and some attempts at fixing may have unexpected results:

• initial Laptop Setup
• shortcuts not working as expected
• CCMDB.accdb support
  • e.g. problems sending patients
• News and Backup support
• wiki problems

Alternate contacts

Just in case both Tina and Herman get hit by a File:Milk truck.jpg

Try to contact one of the following, starting at the top.

• p:Trish Ostryzniuk

As your very last resort, e.g. if the above have all perished while attempting to capture meteorites (a side job).........call

• p:Tom Fraser

Related articles

Related articles:

File Locations ‎ (← links) Tech support (redirect page) ‎ (← links) CCMDB data.mdb restore from Regional Server ‎ (← links) Reset password ccmdb ‎ (← links) Reset password wiki ‎ (← links) Troubleshooting ‎ (← links) Copying down a clean version of CCMDB.accdb ‎ (← links) Helpdesk (redirect to section "Helpdesk") ‎ (← links) Troubleshooting ‎ (← links) Microsoft Teams ‎ (← links)