Troubleshooting: Difference between revisions

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== General problems ==

# If ~~you are having problems '''accessing the~~ network~~''',~~ reboot ~~your~~ computer.

# If a program on your computer has crashed, see [[Breaking out of a frozen program]]

# If your problem is related to printing, keyboard/mouse not working, network or email access:

#* reboot the computer

#* if still a problem, contact the [[Helpdesk]]

# If you are '''missing shortcuts''' on your desktop, [[Desktop shortcuts for collection laptops|refresh your desktop shortcuts]]

# If the problem is an '''error or something weird on your screen''', '''[[Taking a Screenshot|take a screenshot]]''' of the problem. Finish troubleshooting and then email the ~~'''computer/unit'''~~ (e.g. ~~HSC_H4~~ or ~~STB_MedA~~), the '''[[~~Patient~~ ID]]''' where this happened, and the [[screen shot]] to [[tech support]]. Also mentioned whether you managed to fix the problem and if so, how.

# If the problem is an '''error or something weird on your screen''', '''[[Taking a Screenshot|take a screenshot]]''' of the problem. Finish troubleshooting and then email the [[Laptop identifier]] (e.g. H9, S4 or G7), the '''[[Pat ID]]''' where this happened, and the [[screen shot]] to [[tech support]]. Also mentioned whether you managed to fix the problem and if so, how.

# If something doesn't show up on your screen and you are connected to your second monitor, make sure that monitor is powered on; if still nothing shows, disconnect from the docking station and check if things show up then.

== CCMDB problems ==

#If the problem is leaving you with a frozen program, then try [[Breaking out of a frozen program]] and restart [[CCMDB.accdb]] to see if it was only a glitch

# If the problem is leaving you with a frozen program, then try [[Breaking out of a frozen program]] and restart [[CCMDB.accdb]] to see if it was only a glitch

#If there is a problem in [[CCMDB.accdb]] (e.g. with dropdowns or how the program ''works''), or if the program asks ~~you '''if~~ you want to save changes~~''' (you should never have to save changes in CCMDB~~.~~accdb)~~, close out of the program and restart it.

# If there is a problem in [[CCMDB.accdb]] (e.g. with dropdowns or how the program ''works''), or if the program asks "[[Do you want to save changes...]]", close out of the program and restart it.

#If there is still a problem, '''[[Copying down a clean version of CCMDB.accdb|~~copy down a clean~~ version of CCMDB.accdb]]~~'''~~.

# If there is still a problem, try '''[[Copying down a clean version of CCMDB.accdb]]'''.

#If there is a problem with patient data you have entered (e.g. diagnoses missing for patients, or the program produces an error as you scroll through the patient list), '''[[Compact-and-repair the data repository]]'''.

# If there is still a problem, the master version of [[CCMDB.accdb]] might be corrupted and [[tech support]] may have to [[Reverting back to an older version of CCMDB.accdb|revert back to an older version of CCMDB.accdb]].

#If the problem is related to the data side of the local program (e.g. the error talks about a missing table or index or similar) then try [[~~Restoring ccmdb_data~~.mdb]]. This ~~one is kind~~ of ~~nasty~~ so make sure you try the other steps above first.

# If there is a problem with patient data you have entered (e.g. diagnoses missing for patients, or the program produces an error as you scroll through the patient list), '''[[Compact-and-repair the data repository]]'''.

# If the problem is related to the data side of the local program (e.g. the error talks about a missing table or index or similar) then try [[CCMDB data.mdb restore from Regional Server]]. This would of course blow away any data you have entered since your last [[News and Backup]] so make sure you try the other steps above first.

@@ Line 2: / Line 2: @@
 == General problems ==
-# If you are having problems '''accessing the network''', reboot your computer.
+# If a program on your computer has crashed, see [[Breaking out of a frozen program]]
+# If your problem is related to printing, keyboard/mouse not working, network or email access:
+#* reboot the computer
+#* if still a problem, contact the [[Helpdesk]]
 # If you are '''missing shortcuts''' on your desktop, [[Desktop shortcuts for collection laptops|refresh your desktop shortcuts]]
-# If the problem is an '''error or something weird on your screen''', '''[[Taking a Screenshot|take a screenshot]]''' of the problem. Finish troubleshooting and then email the '''computer/unit''' (e.g. HSC_H4 or STB_MedA), the '''[[Patient ID]]''' where this happened, and the [[screen shot]] to [[tech support]]. Also mentioned whether you managed to fix the problem and if so, how.
+# If the problem is an '''error or something weird on your screen''', '''[[Taking a Screenshot|take a screenshot]]''' of the problem. Finish troubleshooting and then email the [[Laptop identifier]] (e.g. H9, S4 or G7), the '''[[Pat ID]]''' where this happened, and the [[screen shot]] to [[tech support]]. Also mentioned whether you managed to fix the problem and if so, how.
+# If something doesn't show up on your screen and you are connected to your second monitor, make sure that monitor is powered on; if still nothing shows, disconnect from the docking station and check if things show up then.
 == CCMDB problems ==
-#If the problem is leaving you with a frozen program, then try [[Breaking out of a frozen program]] and restart [[CCMDB.accdb]] to see if it was only a glitch
+# If the problem is leaving you with a frozen program, then try [[Breaking out of a frozen program]] and restart [[CCMDB.accdb]] to see if it was only a glitch
-#If there is a problem in [[CCMDB.accdb]] (e.g. with dropdowns or how the program ''works''), or if the program asks you '''if you want to save changes''' (you should never have to save changes in CCMDB.accdb), close out of the program and restart it.
+# If there is a problem in [[CCMDB.accdb]] (e.g. with dropdowns or how the program ''works''), or if the program asks "[[Do you want to save changes...]]", close out of the program and restart it.
-#If there is still a problem, '''[[Copying down a clean version of CCMDB.accdb|copy down a clean version of CCMDB.accdb]]'''.
+# If there is still a problem, try '''[[Copying down a clean version of CCMDB.accdb]]'''.
-#If there is a problem with patient data you have entered (e.g. diagnoses missing for patients, or the program produces an error as you scroll through the patient list), '''[[Compact-and-repair the data repository]]'''.
+# If there is still a problem, the master version of [[CCMDB.accdb]] might be corrupted and [[tech support]] may have to [[Reverting back to an older version of CCMDB.accdb|revert back to an older version of CCMDB.accdb]].
-#If the problem is related to the data side of the local program (e.g. the error talks about a missing table or index or similar) then try [[Restoring ccmdb_data.mdb]]. This one is kind of nasty so make sure you try the other steps above first.
+# If there is a problem with patient data you have entered (e.g. diagnoses missing for patients, or the program produces an error as you scroll through the patient list), '''[[Compact-and-repair the data repository]]'''.
+# If the problem is related to the data side of the local program (e.g. the error talks about a missing table or index or similar) then try [[CCMDB data.mdb restore from Regional Server]]. This would of course blow away any data you have entered since your last [[News and Backup]]  so make sure you try the other steps above first.
+See also: [[Cognos downtime procedure]]
 == If you can't fix it (downtime procedure) ==
 If you can fix you laptop problem through the steps about, no tech shows up, don't spend more than 30-40 mins on it.
-*Do not leave the work premise without manager approval.
+*Do not leave the work premise without manager permission
-. if there is another laptop because someone is not working that day, please work on that laptop
+# If there is another laptop because someone is not working that day, please work on that laptop
-. Use the time to review Wiki articles and catch up on latest.   Answer questions or clean up article that needs clearer instructions.
+# Use the time to review Wiki articles and catch up on latest. Answer questions or clean up article that needs clearer instructions. See [[Questions]] for a list of questions.
 == Related articles ==
 {{Related Articles}}
-[[Category: IT Instructions]]
+[[Category:IT Instructions]]
-[[Category: CCMDB.accdb]]
+[[Category:CCMDB.accdb]]