Troubleshooting: Difference between revisions
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== CCMDB problems == | == CCMDB problems == | ||
# If the problem is leaving you with a frozen program, then try [[Breaking out of a frozen program]] and restart [[CCMDB.accdb]] to see if it was only a glitch | # If the problem is leaving you with a frozen program, then try [[Breaking out of a frozen program]] and restart [[CCMDB.accdb]] to see if it was only a glitch | ||
# If there is a problem in [[CCMDB.accdb]] (e.g. with dropdowns or how the program ''works''), or if the program asks | # If there is a problem in [[CCMDB.accdb]] (e.g. with dropdowns or how the program ''works''), or if the program asks "[[Do you want to save changes...]]", close out of the program and restart it. | ||
# If there is still a problem, try '''[[Copying down a clean version of CCMDB.accdb]]'''. | # If there is still a problem, try '''[[Copying down a clean version of CCMDB.accdb]]'''. | ||
# If there is still a problem, the master version of [[CCMDB.accdb]] might be corrupted and [[tech support]] may have to [[Reverting back to an older version of CCMDB.accdb|revert back to an older version of CCMDB.accdb]]. | |||
# If there is a problem with patient data you have entered (e.g. diagnoses missing for patients, or the program produces an error as you scroll through the patient list), '''[[Compact-and-repair the data repository]]'''. | # If there is a problem with patient data you have entered (e.g. diagnoses missing for patients, or the program produces an error as you scroll through the patient list), '''[[Compact-and-repair the data repository]]'''. | ||
# If the problem is related to the data side of the local program (e.g. the error talks about a missing table or index or similar) then try [[CCMDB data.mdb restore from Regional Server]]. This would of course blow away any data you have entered since your last [[News and Backup]] so make sure you try the other steps above first. | # If the problem is related to the data side of the local program (e.g. the error talks about a missing table or index or similar) then try [[CCMDB data.mdb restore from Regional Server]]. This would of course blow away any data you have entered since your last [[News and Backup]] so make sure you try the other steps above first. | ||
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{{Related Articles}} | {{Related Articles}} | ||
[[Category: IT Instructions]] | [[Category:IT Instructions]] | ||
[[Category: CCMDB.accdb]] | [[Category:CCMDB.accdb]] | ||