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When opening Access [[CCMDB.mdb]], cannot view dropdown list in labs, or pharm or even the DX codes.  Weird things in note section......to name a few things.  Access has seized up on local laptop for reason unclear.....  
This article is a list of troubleshooting actions data collectors can take if they run into problems with their laptop and/or data collection program.


*If data files are not aligning with program files for a specific site, this is what can be done if what is causing corruption cannot be identified:
== General problems ==
# If a program on your computer has crashed, see [[Breaking out of a frozen program]]
# If your problem is related to printing, keyboard/mouse not working, network or email access:
#* reboot the computer
#* if still a problem, contact the [[Helpdesk]]
# If you are '''missing shortcuts''' on your desktop, [[Desktop shortcuts for collection laptops|refresh your desktop shortcuts]]
# If the problem is an '''error or something weird on your screen''', '''[[Taking a Screenshot|take a screenshot]]''' of the problem. Finish troubleshooting and then email the [[Laptop identifier]] (e.g. H9, S4 or G7), the '''[[Pat ID]]''' where this happened, and the [[screen shot]] to [[tech support]]. Also mentioned whether you managed to fix the problem and if so, how.
# If something doesn't show up on your screen and you are connected to your second monitor, make sure that monitor is powered on; if still nothing shows, disconnect from the docking station and check if things show up then.


*Instruction: How to replace local laptop C:\ [[Ccmbd program\ccmdb.mdb]]
== CCMDB problems ==
#Close out of Access program on laptop.
# If the problem is leaving you with a frozen program, then try [[Breaking out of a frozen program]] and restart [[CCMDB.accdb]] to see if it was only a glitch
#*Go to:[[Regional Server]]
# If there is a problem in [[CCMDB.accdb]] (e.g. with dropdowns or how the program ''works''), or if the program asks you '''if you want to save changes''' (you should never have to save changes in CCMDB.accdb), close out of the program and restart it.
#*find:  '''Program''' folder
# If there is still a problem, try '''[[Copying down a clean version of CCMDB.accdb]]'''.
#*then find: '''Master''' folder
# If there is still a problem, the master version of [[CCMDB.accdb]] might be corrupted and [[tech support]] may have to [[Reverting back to an older version of CCMDB.accdb|revert back to an older version of CCMDB.accdb]].
#*double click to enter into the Master folder and see ccmdb.mdb
# If there is a problem with patient data you have entered (e.g. diagnoses missing for patients, or the program produces an error as you scroll through the patient list), '''[[Compact-and-repair the data repository]]'''.
#*right click and select '''COPY''' ccmdb.mdb from this folder.
# If the problem is related to the data side of the local program (e.g. the error talks about a missing table or index or similar) then try [[CCMDB data.mdb restore from Regional Server]]. This would of course blow away any data you have entered since your last [[News and Backup]]  so make sure you try the other steps above first.
#On the [[Regional Server]] go back to '''Program''' folder
#*find the specific '''Hosp_Loc''' PROGRAM folder that needs the update
#*double click to enter into the file folder
#*right click and select '''PASTE'''
#Go to the Desktop on laptop.
#*Click on '''[[News and Backup]]'''
#on local laptop, go to C:\ [[Ccmdb_data\ccmdb.mdb]]
#*double click to open ccmdb.mdb with usual password. IMPORTANT NOTE: will only see [[L_files]].  
#*at the very top of the Access program screen, click on '''TOOLS''' menu.
#*select '''Database Utilities'''
#*select '''Compact and Repair Database'''
#*close out of C:\ [[Ccmdb_data\ccmdb.mdb]] by clicking the "X" in the top right corner.
#on local laptop, go to:  C:\[[Ccmbd program\ccmdb.mdb]] folder.  
#*double click to log into ccmdb.mdb with usual password.
#*Problem should be resolved.  The '''Access program''' file should now be realigned with '''Access data''' file.


See also: [[Cognos downtime procedure]]


--[[User:TOstryzniuk|TOstryzniuk]] 17:08, 13 October 2010 (CDT)
== If you can't fix it (downtime procedure) ==
If you can fix you laptop problem through the steps about, no tech shows up, don't spend more than 30-40 mins on it.
*Do not leave the work premise without manager permission


# If there is another laptop because someone is not working that day, please work on that laptop
# Use the time to review Wiki articles and catch up on latest. Answer questions or clean up article that needs clearer instructions. See [[Questions]] for a list of questions.


== Related articles ==
{{Related Articles}}


[[Category: IT Instructions]]
[[Category: IT Instructions]]
[[Category: CCMDB.mdb]]
[[Category: CCMDB.accdb]]

Latest revision as of 08:23, 2024 October 8

This article is a list of troubleshooting actions data collectors can take if they run into problems with their laptop and/or data collection program.

General problems

  1. If a program on your computer has crashed, see Breaking out of a frozen program
  2. If your problem is related to printing, keyboard/mouse not working, network or email access:
    • reboot the computer
    • if still a problem, contact the Helpdesk
  3. If you are missing shortcuts on your desktop, refresh your desktop shortcuts
  4. If the problem is an error or something weird on your screen, take a screenshot of the problem. Finish troubleshooting and then email the Laptop identifier (e.g. H9, S4 or G7), the Pat ID where this happened, and the screen shot to tech support. Also mentioned whether you managed to fix the problem and if so, how.
  5. If something doesn't show up on your screen and you are connected to your second monitor, make sure that monitor is powered on; if still nothing shows, disconnect from the docking station and check if things show up then.

CCMDB problems

  1. If the problem is leaving you with a frozen program, then try Breaking out of a frozen program and restart CCMDB.accdb to see if it was only a glitch
  2. If there is a problem in CCMDB.accdb (e.g. with dropdowns or how the program works), or if the program asks you if you want to save changes (you should never have to save changes in CCMDB.accdb), close out of the program and restart it.
  3. If there is still a problem, try Copying down a clean version of CCMDB.accdb.
  4. If there is still a problem, the master version of CCMDB.accdb might be corrupted and tech support may have to revert back to an older version of CCMDB.accdb.
  5. If there is a problem with patient data you have entered (e.g. diagnoses missing for patients, or the program produces an error as you scroll through the patient list), Compact-and-repair the data repository.
  6. If the problem is related to the data side of the local program (e.g. the error talks about a missing table or index or similar) then try CCMDB data.mdb restore from Regional Server. This would of course blow away any data you have entered since your last News and Backup so make sure you try the other steps above first.

See also: Cognos downtime procedure

If you can't fix it (downtime procedure)

If you can fix you laptop problem through the steps about, no tech shows up, don't spend more than 30-40 mins on it.

  • Do not leave the work premise without manager permission
  1. If there is another laptop because someone is not working that day, please work on that laptop
  2. Use the time to review Wiki articles and catch up on latest. Answer questions or clean up article that needs clearer instructions. See Questions for a list of questions.

Related articles

Related articles:
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