Technical Support: Difference between revisions

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If something is wrong with your PC or your [[Laptop Setup | laptop]] you will need to contact Technical Support.  
If something is wrong with your PC or your [[Laptop Setup | laptop]] you will need to contact Technical Support.  


If your problem is with the [[CCMDB.mdb]], check [[Troubleshooting]] for steps you can take to fix the problem yourself.  
If your problem is with the [[CCMDB.accdb]], check [[Troubleshooting]] for steps you can take to fix the problem yourself.  


For the following problems, call the [[EHealth ServiceDesk]]:  
=== Call the helpdesk if... ===
For the following problems, call the [[p:EHealth ServiceDesk]]:  
* '''logging on''' to your computer
* '''logging on''' to your computer
* accessing the [[Regional Server]]
* accessing the [[Regional Server]]
* problems with Pointsec, the encryption software on the laptops
* '''PC''' or '''laptop''' hardware problems (eg not starting properly, smoking, melting into a smoldering blob)
* '''PC''' or '''laptop''' hardware problems (eg not starting properly, smoking, melting into a smoldering blob)
** one of the reasons we went from PDAs to laptops is that the laptops are actually supported by eHealth, meaning you have 24/7 access to help
* Google Chrome (FireFox no longer supported under Windows 10)


For all other problems '''email''' [[Tina Tenbergen]] & [[Linda Hathout]]. In their email they will ''reply-to-all'' so they both know whether a call has been addressed yet or not. If eHealth offers help with the following, suggest they contact [[Tina Tenbergen]] since a lot of these things get modified automatically and some attempts at fixing may have unexpected results.
=== Call CCMDB Tech support if... ===
For example:  
For all other problems '''email''' [[p:Tina Tenbergen]] and [[p:Herman Aubel]]. In their email they will ''reply-to-all'' so they both know whether a call has been addressed yet or not. If eHealth offers help with the following, suggest they contact [[p:Tina Tenbergen]] and [[p:Herman Aubel]] since a lot of these things get modified automatically and some attempts at fixing may have unexpected results:
* original [[Laptop Setup | laptop]]  
* initial [[Laptop Setup]]  
* [[CCMDB.mdb]] support
* shortcuts not working as expected
** e.g. problems sending patients
* [[CCMDB.accdb]] support
** e.g. problems [[sending]] patients
* [[News and Backup]] support
* [[News and Backup]] support
* Firefox problems
* wiki problems
* wiki problems


=== Alternate contacts ===
=== Alternate contacts ===
If you can't reach Tina, try to contact one of the following, starting at the top.
Just in case both Tina and Herman get hit by a [[File:Milk truck.png|150px]]
* [[Trish Ostryzniuk]]
 
* [[Linda Hathout]]
Try to contact one of the following, starting at the top.
* [[p:Lisa Kaita]]
 
As your very last resort, e.g. if the above have all perished while attempting to capture meteorites (a side job).........call
* [[p:Tom Fraser]]
 
== Related articles ==
{{Related Articles}}


As your very last resort, e.g. if the above have all perished while attempting to capture  meteorites (a side job).........call
* [[Tom Fraser]]


[[Category:IT Instructions]]
[[Category:IT Instructions]]
[[Category:eHealth]]
[[Category:IT Support | * ]]

Latest revision as of 13:30, 2023 September 26

If something is wrong with your PC or your laptop you will need to contact Technical Support.

If your problem is with the CCMDB.accdb, check Troubleshooting for steps you can take to fix the problem yourself.

Call the helpdesk if...

For the following problems, call the p:EHealth ServiceDesk:

  • logging on to your computer
  • accessing the Regional Server
  • PC or laptop hardware problems (eg not starting properly, smoking, melting into a smoldering blob)
  • Google Chrome (FireFox no longer supported under Windows 10)

Call CCMDB Tech support if...

For all other problems email p:Tina Tenbergen and p:Herman Aubel. In their email they will reply-to-all so they both know whether a call has been addressed yet or not. If eHealth offers help with the following, suggest they contact p:Tina Tenbergen and p:Herman Aubel since a lot of these things get modified automatically and some attempts at fixing may have unexpected results:

Alternate contacts

Just in case both Tina and Herman get hit by a

Try to contact one of the following, starting at the top.

As your very last resort, e.g. if the above have all perished while attempting to capture meteorites (a side job).........call

Related articles

Related articles:
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