Troubleshooting: Difference between revisions

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# If the problem is leaving you with a frozen program, then try [[Breaking out of a frozen program]] and restart [[CCMDB.accdb]] to see if it was only a glitch

# If there is a problem in [[CCMDB.accdb]] (e.g. with dropdowns or how the program ''works''), or if the program asks you '''if you want to save changes''' (you should never have to save changes in CCMDB.accdb), close out of the program and restart it.

# If there is still a problem, try '''[[Copying down a clean version of CCMDB.accdb]]'''.

# If there is still a problem, the master version of [[CCMDB.accdb]] might be corrupted and [[tech support]] may have to [[Reverting back to an older version of CCMDB.accdb|revert back to an older version of CCMDB.accdb]].

# If there is a problem with patient data you have entered (e.g. diagnoses missing for patients, or the program produces an error as you scroll through the patient list), '''[[Compact-and-repair the data repository]]'''.

# If the problem is related to the data side of the local program (e.g. the error talks about a missing table or index or similar) then try [[CCMDB data.mdb restore from Regional Server]]. This would of course blow away any data you have entered since your last [[News and Backup]] so make sure you try the other steps above first.

@@ Line 13: / Line 13: @@
 # If the problem is leaving you with a frozen program, then try [[Breaking out of a frozen program]] and restart [[CCMDB.accdb]] to see if it was only a glitch
 # If there is a problem in [[CCMDB.accdb]] (e.g. with dropdowns or how the program ''works''), or if the program asks you '''if you want to save changes''' (you should never have to save changes in CCMDB.accdb), close out of the program and restart it.
 # If there is still a problem, try '''[[Copying down a clean version of CCMDB.accdb]]'''.
+# If there is still a problem, the master version of [[CCMDB.accdb]] might be corrupted and [[tech support]] may have to [[Reverting back to an older version of CCMDB.accdb|revert back to an older version of CCMDB.accdb]].
 # If there is a problem with patient data you have entered (e.g. diagnoses missing for patients, or the program produces an error as you scroll through the patient list), '''[[Compact-and-repair the data repository]]'''.
 # If the problem is related to the data side of the local program (e.g. the error talks about a missing table or index or similar) then try [[CCMDB data.mdb restore from Regional Server]]. This would of course blow away any data you have entered since your last [[News and Backup]]  so make sure you try the other steps above first.