Working from home: Difference between revisions

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== Ongoing info for collectors ==
== Ongoing info for collectors ==
=== Changing passwords ===
=== Changing passwords ===
[[Category:Password]]
At least one collector has been unable to connect to the network after changing the password from home. Changing the passwords from home is known to cause problems occasionally because, once you change the password on the laptop, the change has to propagate to all the different network resources incl. EPR and the login to your extended office.  
At least one collector has been unable to connect to the network after changing the password from home. Changing the passwords from home is known to cause problems occasionally because, once you change the password on the laptop, the change has to propagate to all the different network resources incl. EPR and the login to your extended office.  


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'''Alternative option:''' If you need to do the change from home:
'''Alternative option:''' If you need to do the change from home:
* do it at the beginning of your shift and when you expect to have your laptop connected for an extended period
* log into your laptop
* log into your laptop
* connect to WRHA network via extended office
* connect to WRHA network via extended office
* change your password (ctrl-alt-del, change a password)
* go to https://storefront.manitoba-ehealth.ca<!-- this link appears broken in rottenLinks because it's internal - can be left as is --> and log in with ntdwrha/<your account> (e.g. ntdwrha/jdoe)
* go to {{Regionalserver|maintenance\}} and double-click on [[Gpupdate.bat]] - this will accelerate to some degree getting the passwords pushed where they need to go; it will run for a few minutes, but you can leave it in the background and use your programs while it does
* click on the your account settings in the top right hand corner and change password
* Mostly relevant for Tina: admin password should always be changed from storefront as per email from Shared Health 2021-12-31


=== Sending is slow ===
=== Sending is slow ===
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* [[STB_Critical_Care_Collection_Guide#IMPORTANT_INFORMATION_DURING_COVID_PANDEMIC]]
* [[STB_Critical_Care_Collection_Guide#IMPORTANT_INFORMATION_DURING_COVID_PANDEMIC]]
* [[STB Medicine Collection Guide#IMPORTANT_INFORMATION_DURING_COVID_PANDEMIC]]
* [[STB Medicine Collection Guide#IMPORTANT_INFORMATION_DURING_COVID_PANDEMIC]]


== Initial info for setting this up ==
== Initial info for setting this up ==
=== Approval to work from home ===
=== Approval to work from home ===
As of 2020-04 work from home can only be done on an exception basis, currently due to COVID. STB can do most of their work from home due clinical documentation on EPR, other would only be able to do ~25% of their work from home so are not approved for this for now.  
As of 2020-04 work from home can only be done on an exception basis, currently due to COVID. STB can do most of their work from home due clinical documentation on EPR, others would only be able to do ~25% of their work from home.  All part-time staff are approved to work from home and can do so should the need arise. ie. office occupancy limits (HSC), bad weather days.  For those working at GGH, and HSC please discuss with your manager in advance when you plan to work from home. 
*FORM to fill in: see [[File:Remote-access-service-request-form 2020 April 2 WRHA Data collectors.pdf]]
*See: [https://sharedhealthmb.ca/health-providers/digital-health/remote-access/ Shared Health remote-access webpage]
*also See: https://sharedhealthmb.ca/files/covid-19-staff-protocols-for-remote-access-and-working-from-home.pdf
*a record must be kept in the [[Workstations.mdb]] which includes laptop ID, employee's name, and what other equipment they will take home.
*staff must sign a work from home Protocol form.  Manager keeps copy in file, also copy sent to serviceDesk.


{{Discuss | who = Trish |
===Multifactor Authentication ===
* What forms need filling? Space requirements? Responsibility for records? Anything else? }}
This is required to work from home
*please follow these links for instructions https://healthproviders.sharedhealthmb.ca/files/mfa-enrolment-qrg.pdf
** https://healthproviders.sharedhealthmb.ca/files/microsoft-authenticator-qrg.pdf


=== Extended office ===
=== Extended office ===
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Extended office will kick you off at times. It doesn't necessarily tell you when that happens, but email and connection to server will stop working. You can see if you are connected by looking for the [[File:Netscaler Gateway Icon.png]] (your background might be different) in the bottom right corner of your screen. If it's blue you are connected, if it's grey you are not. Also, you can hover over it and it will tell you. If you have been disconnected, just use the shortcut on your desktop again to re-connect.
Extended office will kick you off at times. It doesn't necessarily tell you when that happens, but email and connection to server will stop working. You can see if you are connected by looking for the [[File:Netscaler Gateway Icon.png]] (your background might be different) in the bottom right corner of your screen. If it's blue you are connected, if it's grey you are not. Also, you can hover over it and it will tell you. If you have been disconnected, just use the shortcut on your desktop again to re-connect.
*Please see the following document Remote Access User Guide https://sharedhealthmb.ca/files/remote-access-user-guide.pdf


=== Home office requirements ===
=== Home office requirements ===

Latest revision as of 17:53, 2024 July 17

Generally data collection is not done from home, but we started to do this during the COVID-19 pandemic and needed a space to document the process. See #Approval to work from home.

Ongoing info for collectors

Changing passwords

At least one collector has been unable to connect to the network after changing the password from home. Changing the passwords from home is known to cause problems occasionally because, once you change the password on the laptop, the change has to propagate to all the different network resources incl. EPR and the login to your extended office.

Preferred option: If you bring your laptop in occasionally anyway, then do the password change from work early in the day so all the changes can trickle down while you are connected and you avoid problems.

Alternative option: If you need to do the change from home:

  • log into your laptop
  • connect to WRHA network via extended office
  • go to https://storefront.manitoba-ehealth.ca and log in with ntdwrha/<your account> (e.g. ntdwrha/jdoe)
  • click on the your account settings in the top right hand corner and change password
  • Mostly relevant for Tina: admin password should always be changed from storefront as per email from Shared Health 2021-12-31

Sending is slow

Slow sending increases probability of send collisions. The Designated sending times from home are different, see that page.

Specifics for process changes per site

We need to have people check mail etc occasionally. For now, site/program specific info is in


Initial info for setting this up

Approval to work from home

As of 2020-04 work from home can only be done on an exception basis, currently due to COVID. STB can do most of their work from home due clinical documentation on EPR, others would only be able to do ~25% of their work from home. All part-time staff are approved to work from home and can do so should the need arise. ie. office occupancy limits (HSC), bad weather days. For those working at GGH, and HSC please discuss with your manager in advance when you plan to work from home.

Multifactor Authentication

This is required to work from home

Extended office

How to apply to eHealth and that each colletor who will work from home has to pull that certificate while still at work

Extended office will kick you off at times. It doesn't necessarily tell you when that happens, but email and connection to server will stop working. You can see if you are connected by looking for the (your background might be different) in the bottom right corner of your screen. If it's blue you are connected, if it's grey you are not. Also, you can hover over it and it will tell you. If you have been disconnected, just use the shortcut on your desktop again to re-connect.

Home office requirements

There was that link to security

Related articles

Related articles:
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